Commonwealth Games Australia (CGA) leads Australia’s preparation and participation at the Commonwealth Games. As we look ahead to Glasgow 2026, our focus is on building a strong, united team that continues Australia’s proud history of success at the Games. In Birmingham 2022, Australia topped the medal tally with 67 gold, 57 silver and 56 bronze medals and we’re working to raise the bar again. Beyond performance, we deliver our vision and mission with dynamic leadership and innovation while demonstrating our values of inclusiveness, integrity, respect, and excellence.
Job Description
KEY RESPONSIBILITIES
The key responsibilities of the Ticketing Manager include but are not limited to:
Implement CGA's ticketing procedures and allocation model
Liaise with Glasgow 2026 on ticket allocations, request alternatives if required.
Manage ticket allocation and distribution for all key client groups.
Maintain accurate, up-to-date ticketing records for reconciliation.
Communicate with key client groups to manage expectations and timelines.
Be available for calls or virtual meetings with Australian stakeholders if/as required.
Liaise with CGA's Finance Manager to arrange invoicing
Manage ticketing operations in the lead-up to and during the Games including:
Initial distribution of tickets via the Ticketmaster portal
Ongoing allocation and fulfilment through the Ticketmaster portal
If required by Glasgow 2026, actively manage real-time ticket distribution during the Games for Athlete Family & Friends programs as teams move through competition stages.
At Games time actively monitor allocations in real time and reassign or on-sell unused tickets
Prepare post-Games reconciliation report and recommendations for future cycles
Any other duties as required by the Chef de Mission, Team Executive, FA Lead or CGA CEO during the Games.
Desired Skills and Experience
ESSENTIAL SKILLS & EXPERIENCE
Eligible to travel to the UJ with a valid ETA/vis and passport (valid to at least February 2027)
Hold a Working with Children Check (or equivalent)
Proven ticketing experience, including allocation models, systems and stakeholder management.
Familiarity with the Commonwealth Games or similar multi-sport events. If applicable, capacity to reassign any other professional commitments for the duration of the Games Time and any associated pre-Games duties during the Planning Phase.
Strong organisational and coordination skills with meticulous attention to detail.
Able to manage multiple stakeholders and competing deadlines effectively.
Remain composed under pressure and make clear, decisive decisions during unexpected operational or ticketing issues.
Communicate effectively across functional areas to achieve successful outcomes.
Respect and adapt to cultural sensitivities, including accessibility requirements.
Be physically and mentally fit for Games time operations.
HEADQUARTERS TEAM REQUIREMENTS
Represent the Australian Team with pride, demonstrating CGA’s values of inclusiveness, integrity, respect and excellence as outlined in our Team Behaviours.
Play your part to encourage all Team Members to be their best and maximise performance.
Contribute to one of life’s best experiences for all Team Members.
Treat every person with respect and dignity regardless of gender, sexual orientation, cultural background, ethnicity, location or life stage.
FURTHER INFORMATION
Contract: Planning - 15 May - 15 July (approximate dates dependent on Glasgow 2026 ticket release) | Games Time - 15 July 2026 - 3 August 2026 (approximate) | Post Games reporting 3-28 August 2026
If you have any questions, please contact Denise Passmore via recruitment@commonwealthgames.com.au
